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Resume of Robert Wise
1330 Louisiana,
Deer Park, TX 77536,
(281) 478-4529
robertbwise@gmail.com
Summary
- Management experience: >10 years. Manages business units, projects,
processes, P&L and people
- Software experience: >10 years. Website manager, software localizer,
customer and production support manager
- Language experience: >10 years. Translates, interprets and
localizes German and English material
- Education: Bachelor of Business Administration, Flensburg University
of Applied Sciences
Employment
February 2001 - present: Lannsys
(formerly EC Outlook),
Houston TX
Senior Manager Support Services
Customer Support
- Transformed customer satisfaction from "poor" to "excellent"
- Re-deployed support ticket system
SalesLogix
- Implemented Customer Service Index
Community Management
- Developed user communities for fortune 500 clients
- Managed user community of 8,000 organizations and 13,000 users
- Conducted and supervised training sessions for new users
Production Support
- Responsible for relay of 1.5 million documents per year
- Supports diverse formats (EDI, SAP IDOC, XML or flat file) and diverse
communications methods (TCP/IP, Cyclone, Direct (i.e. VAN mailbox, ISDN, modem), HTTP Post, FTP, IBM MQ Series)
- Implemented Six-Sigma-like success metrics
Software Documentation
- Published 12 Start Guides, help files and program literals in English,
French, German and Spanish
- Managed public website at
www.ecoutlook.com
Software Training
- Conducted and supervised > 500 training sessions for web form users
- Customers include Bristol-Myers Squibb,
Kodak,
Greif,
BASF,
Panasonic,
S and K,
Honeywell,
Moyno,
Poore Brothers,
Kerr McGee,
UBS,
Enron
Transportation Services
Team Leader Software Localization
- Translated and edited 2000 screens, 15000 error message, 3000 help files
and 1500 pages of manuals
- Used Trados and
RC WinTrans translation software
- 3 full-time reports
February 2001 - June 2002:
EC Outlook (now
Lannsys), Houston, TX
Community Manager
- Managed 32 server-to-server integration projects from signing of contract to
implementation
- Clients: Honeywell,
SYSCO,
Sun
Microsystems, DSM,
Lyondell-Equistar, Enron,
CR England,
Bemis and
Bristol-Myers Squibb.
- Conducted 150 training sessions by web presentation,
video conferencing, conference calls and face-to-face sessions.
- Wrote 9 end user start guides
January 2000 - January 2001:
WorldByNET, Houston, TX
Website Manager
- Managed content, layout, editors, online community, e-business
- Created 1200 pages of bilingual content, managed 15 editors, developed
layout, color scheme, style sheet and publishing guidelines.
- Managed online community of 9000 users
March 1992 - December 1999
German Language Specialist
- Translated documents of the following areas: legal, business,
software, chemical
- Interpreted simultaneously and consecutively in court, in
business negotiations, for law enforcement and during sales meetings
- Taught German as a second language
May 1987 - February 1992:
F. W. Woolworth, Germany
General Manager of Department Store
- Managed stores from 15 to 200 employees, sales from $8 mill. to
$30 mill., P&L, Human Resources in Hamburg, Lampertheim,
Frankfurt, Berlin, Munich, Freising, Erfurt, Bielefeld
- more ...
Education
1992 - 1997: BBA in business management at
University of Applied
Sciences, Flensburg, Germany. Thesis title: Environmental Cost
Controlling
Applications
- MS Office suite (Outlook, Word, Excel, PowerPoint, Access, FrontPage,
Visio, Project, MapPoint, Publisher)
- Other publishing software (Dreamweaver,
Fireworks,
PageMaker, Paintshop
Pro, HTML)
- Support ticket systems (Remedy,
SupportLogix)
- CRM Software (Act!,
SalesLogix)
- Translation Software (RC WinTrans,
Trados Workbench,
Trados MultiTerm)
Database
- SQL server, Query Analyzer, Crystal Reports
Code and Programming Languages
- EDI 4010, XML, Pascal, SQL
- Experienced technical and legal translator, consecutive and simultaneous
interpreter, software localizer and tester.
French, Spanish, Dutch, Danish
- Managed several multilingual localization and translation
projects
Memberships and Associations
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rwise@robertwise.com